Computer specifications :
- Minimum computer specifications required :
- Processor: Intel Pentium III 666 MHz (or equivalent)
- 256 megabytes (MB) of RAM
- 16-bit sound card, speakers/headphones
- Super VGA (800 x 600) or higher resolution
- Microsoft Windows®: 98SE, 2000, Millennium Edition, XP Home Edition, or XP Professional
- Microsoft Internet Explorer 6, Microsoft Internet Explorer 7, Firefox 2 or Opera 9;
- Windows Media Player 11;
- Broadband Internet connection or access to a high-speed network
- JavaScript
Macintosh
- Mac OSX
- Safari 3.0, Firefox 3.0 or Opera 9.5 (or more)
- 512 megabytes (MB) of RAM
- Flip4Mac Quicktime plug-In
- Broadband Internet connection or access to a high-speed network
- Super VGA (800 x 600) or higher resolution
- Speakers/headphones
» Do I have to use Windows Media Player to view the Video?
Yes. Windows Media Player is the only player option available to view the Video. Windows users may watch video using versions 9, 10 or 11. Mac users may watch video using version 9 for Mac OS X.
For optimal performance we recommend that you download the latest player. The latest Windows Media Player can be obtained from the Microsoft Download Center. You can also upgrade to the most recent version of Windows Media Player at any time. Open the Windows Media Player application and select "Check for Players Updates…" from the Help menu (Mac users: select "Check for Player Upgrade" from the Help menu.)
» My popup blocker won't let me watch the Videos. How can I fix that?
Pop-up blockers may prevent the video player from opening. Setting your pop-up blocker to allow pop-ups will fix this problem. Please see your pop-up blocker's help section for more information. Many popup blockers can by modified via a "settings," "options," or "block/allow" button.
» Why do video clips sometimes stop or pause?
The most common cause of a pause or stop is Internet traffic congestion. If this problem persists, try closing the player, then re-launch it.
» What about firewalls?
Some corporate networks and Internet Service Providers block video transmissions. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or Network Administrator to see whether a security firewall is blocking video transmission.
» The video is not playing and I do NOT see any error messages in the video window - only the "Loading" icon.
Some internet security programs installed on your computer may block the required scripts from running games.
To solve this issue with Internet Explorer, please add webtele.tv/keyano to your “Trusted Sites” by choosing “Tools” on your navigation menu. Then click on “Internet Options” and select “Security” tab. Finally, click on “Trusted Sites” and add webtele.tv/keyano in your list.
» The video is appearing as a “slide show” but I hear the audio.
Your current bandwidth may not be sufficient to allow the video to completely stream. You must be using a high-speed internet connection. Alternatively, your computer may be tasked with doing too many other things along with the video streams. Try closing other programs that may be either accessing the internet (filesharing or messenger programs) or using your system resources.
